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Wednesday, December 10, 2014

the consumer --know thy rights


You should never write a customer feedback on a sunday afternoon . Because not only your siesta will be disturbed but others too . Let me explain ...

Having checked into a star hotel I was surprised that the hot water tap was giving cold water , the room service was quite unfriendly ,unclean laundry . Having been used to better service in most hotels this time I decided to give a feedback in the hotel website . After all being the new age indian consumer I have a right to inform the management that I was not happy .

I had expected a reply mail maybe after a couple of days or that my feedback would be ignored . The " sorry we regret ...." formal reply to the formal feedback . But to my shock within half hour on that sunday afternoon there was knock on my door . Three hefty people walked in and introduced themselves . They told and indeed did their best to rectify the grievances . All were senior managers who were relaxing at their homes . I don't know who was more sorry me or them . Because in that particular hotel the feedback directly goes to the CEO . And he had personally seen to it that the consumer grievance was rectified within half an hour .

Another place .. Another time 1000 kms away . The same consumer was admiring a brand new sportsbike . After the usual five minute enquiry the consumer was asking a few more questions about the new bike . And the saleswoman took the consumer to the manager . For a moment the manager looked up from the paper he was writing . He didn't like the disturbance . After all a consumer who has come to buy a bike should buy it and go . And he was visibly annoyed when a testride was asked . Probably he was thinking "Dude , you buy it and do testride " .

Anyway thanks to countless outings with ladies ( :) relatives ,friends etc ) to textile shops the art of saying No and going to the next shop was reluctantly done . This time being an idiot the consumer asked the same silly questions . The saleswoman took him to the manager . But instead of annoyance he patiently answered all the silly questions as well as arranged a test ride . He personally came for the testride as the mechanic was gone out with another customer . And the deal was signed within a few minutes

These two instances which happened to me in the last one year is just to say that as a consumer give your feedback as often as possible positive or negative and also never hesitate to walk away to the next shop when you are not happy with the service . And thanks to all the ladies (again implying relatives and friends etc ) who taught me the art of walking away after seeing the dresses in many many shops . (have seen few men do it as the last time my uncle and me went to shop for a gift it was done in 6 minutes in a cloth shop filled with thousands of dresses .. I timed it :) )

Tuesday, December 9, 2014

bangalore days ....NOT the movie


Each city has a character just like people . From the small town feel of Munich to the sleepless Mumbai with its filmy glitz I love to watch the cities in action .

After a long time I visited Bangalore again . Bangalore is one of the few places you can shout out windows vs android and can have a discussion right in the bus . Because the chances are 59 out of 60 people in the bus is a techie . I loved my visit this time especially cos I could watch the city more and even travel along with the techies in public transport . Though not having an extensive high tech metro system like delhi Bangalore has an extensive system of AC Volvo buses which make commuting a breeze . The traffic is horrendous even compared to Mumbai but if you factor that in (read 2 hours ) the city has everything you need .

Being a city filled with young people predominantly its no wonder that there are lots of foodie places as well as adventure places and cafes . The most beautiful cafes which are tastefully decorated I could find in Bangalore as well as every imaginable cuisine . I tried Mexican food (taco bell )and Chinese(Yo china ) this time . But what I enjoyed even more is the go karting at ezone , air rifle shooting at Nishaan club and archery at Bangalore central . Again thanks to the young people of Bangalore these things are popular easily available and needs no membership etc and other formalities .

Inspite of being a big city I found the average man/woman on the street friendly , knowledgeable and decent . Not that other cities are not like that but an educated junior bill gates as your co passenger is always a plus when you visit a city .

And every city has its best time for a ride away from the traffic . If its past 10 pm in Mumbai Bangalore is better enjoyed at 7 am . Nothing like soaking in the cold morning and the greenery of the garden city before the thousand cars arrive in peak time . And lastly learn Malayalam before going there because mallu or Malayalam is second language in this English kannada land ... 100001111 .....from silicon valley of india .. blogger from kerala ....